COVID-19 Updates

Relevant Topics (up-to-date as of November 13, 2020):

Problem Resolution Program

COVID-19 - Existing and New Emergency and Recovery Benefits


  • Applying Retroactively for the Canada Emergency Benefits


The Canada Emergency Response Benefit (CERB) and the Canada Emergency Student Benefit (CESB), have now ended. However, eligible individuals have until December 2, 2020 to apply retroactively for all periods of the CERB (retroactive applications for the CESB are not possible):


o   Eligible individuals can apply for periods 1-4 of the CERB (March 15, 2020 to July 4, 2020) by contacting the CRA at 1-800-232-1966. Taxpayers may be asked to provide additional documentation to support their claim.


o   Eligible individuals can also apply for periods 5 – 7 of the CERB (July 5, 2020 to September 26, 2020) through the CRA’s My Account portal or by using the automated toll-free phone lines: 1-800-959-2019 or 1-800-959-2041. 


If you were receiving the CERB, you may be eligible for one of the new recovery benefits retroactive to September 27, 2020 and available until September 25, 2021:


o   the Canada Recovery Benefit (CRB); 

o   the Canada Recovery Caregiving Benefit (CRCB); and

o   the Canada Recovery Sickness Benefit (CRSB).


  • Emergency / Recovery Benefits – Main Phone Numbers


You can reach the CRA using two general phone numbers:




o   If you are having trouble applying for an emergency/recovery benefit because they haven’t filed a 2019 tax return;

o   If you want to make changes to their account (updates to address or direct deposit); and

o   If you are having trouble accessing the CRA My Account.




This phone number can be used to obtain general information about the new Canada Recovery Benefits (CRB, CRCB and CRSB):

o   Eligibility requirements;

o   The payment amount for each period; and

o   How and when to apply.



For employment opportunities please refer to Canada's Job Bank:


Canada's COVID-19 Economic Response Plan

please click on the link below to find information on

  • Employment Insurance Program 
  • Canada Recovery Benefit 
  • Canada Recovery Sickness Benefit 
  • Canada Recover Caregiving Benefit 
  • Support for Businesses 
  • Support for Industry sectors 
  • support for Organizations helping Canadians 
  • Support for Provinces and Territories 

*At this time, most of the details are pending legislative approval. More details will be available soon. 




For immediate assistance regarding COVID-19 and any questions you may have please contact:
Phone-: 1-833-784-4397


  • The Federal Government has signed a deal to purchase 7.9 Million rapid coronavirus tests pending approval from Health Canada 


Here is a list of aggreements signed by the Governmnent to secure Vaccines: 

  • Sanofi and GSK, which will supply up to 72 million of doses of their COVID-19 adjuvanted recombinant protein-based vaccine candidate.
  • Johnson & Johnson, which will supply up to 38 million doses of its vaccine candidate, Ad26.COV2.S.
  • Novavax, which will supply up to 76 million doses of its vaccine candidate, NVX-CoV2373.
  • Pfizer, which will supply a minimum of 20 million doses of its mRNA-based vaccine candidate, BNT162. The government is negotiating with the company to have the agreement include options for obtaining additional doses.
  • Moderna, which will supply up to 56 million doses of its vaccine candidate, mRNA-1273. 

COVID Alert App


  • Canada’s Chief Public Health Officer is now recommending the use of non-medical masks when out in public
  • Health officials are recommending Canadians to get the seasonal flu-shot 
  • Maintain social distancing and wash your hands often 




Either me or my family member is outside of Canada and is affected by travel bans. What should we do?
Canadians travelling outside of Canada in need of emergency consular assistance can contact Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613 996 8885 or email

Travel Update: Under the federal Quarantine Act – All travellers returning to Canada are required to enter a mandatory 14-day quarantine

The federal government has banned domestic air travel and inter-city train trips for people with COVID-19 symptoms

Global travel advice and advisories

  • The Government of Canada advises all Canadians to avoid all non-essential travel 
  • Many countries continue to have strict travel restrictions in place, and the availability of options for international transportation remain limited. As a result you may have difficulty returning to Canada 
  • Some countries have opened their borders to tourists. Those destinations could impose travel restrictions suddenly, should they experiences an increase in COVID-19 cases. 
  • Should you decide to travel despite the Government of Canada's advisories, know that you might have to remain abroad for longer than expected.


Air travel into Canada

you can travel to and enter Canada if you're a 

  • Canadian Citizens
  • Dual Canadian citizens with valid Canadian passport or special authorization
  • Permanent Resident of Canada
  • Person registered under Canad's Indian Act 
  • Protected person 

Foreign Nationals are eligible to travel to Canada if 

  •  You are an immediate family member of a Canadian Citizen or Permanent Resident  and staying in Canada for longer than 15 days 
  •  For other Foreign Nationals, you must be traveling for an essential purpose and you must be traveling Directly from the U.S. or exempt from travel restirctions. 

All Travelers to Canada re subject to a mandatory 14-day quarantine. You must have a mandatory quarantine plan that shows how you will quarantine for 14-days 



Small Business

Canada Emergency Wage Subsidy
Federal Government recently announced extension of the Wage Subsidy. Link:



The Alberta government has released a plan to relaunch the province

The Alberta government has announced $53million in COVID related mental health funding

For information about current restrictions and closures in Alberta due to the COVID-19 Pandemic, please visit: